Smart task and planning tool
How three network delivery teams at a major telecom went from an hour of spreadsheet planning a day to none, with tasks allocated automatically against their SLAs.
Planning that ran on spreadsheets.
Managing daily planning and task allocation efficiently is crucial for any business. At this client — a major player in telecommunications, in the team handling the network delivery process — the existing system was in the way.
Our Smart Task and Planning tool, STAP, turns task allocation and daily planning into a seamless, automated process.
An hour a day, on an unstable base.
The reliance on Excel files scattered across multiple sheets led to a lack of clarity and a great deal of manual effort in allocating tasks. The process was time-consuming, requiring an hour per day, and was based on an unstable database for task input.
Planning was also driven by team capacity rather than aligned with the service level agreements, introducing inefficiencies and potential service gaps.
Allocation that follows the SLA.
STAP replaced the scattered spreadsheets with one unified, clear overview in Celonis. Allocation of tasks to team members is now automated, taking into account VIP client status, team skill sets, team availability and the SLA on each order.
That reduces daily planning effort to zero hours, and gives the teams a reliable task input from trusted databases — including information from their e-mail inboxes.
Alongside automatic task and order allocation, teams can sign off tasks, re-assign by hand where needed, and follow dashboarding sheets and KPIs on remaining workload and team performance.
- Client
- Major telecommunications player
- Team
- Network delivery, three teams
- Tool
- STAP — Smart Task and Planning
- Before
- An hour of spreadsheet planning a day
What made it hard to fix
- Excel spread across multiple sheets
- An hour of manual planning every day
- An unstable database as the task input
- Capacity-driven planning instead of SLA-driven
What it delivered — and what made it stick.
Business value
- Daily planning effort down from an hour to zero.
- Over 750 hours saved in management planning.
- Priorities aligned with client expectations, because allocation follows the SLA.
- A real-time view of workload distribution and team performance.
Adoption
- Three teams run their daily planning on STAP.
- Task input comes from trusted databases instead of a fragile spreadsheet.
- Teams can still re-assign by hand — the automation is not a black box.
- Dashboards and KPI insights keep the picture current for the whole team.
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